We offer a 30-day return period for eligible non-personalised products, starting from the date you receive your order.

To qualify for a change-of-mind return, the product must be unused, in its original condition and returned with its original packaging and included accessories.

Please contact us through our Contact Us page before sending an item back so we can provide return instructions.

Personalised products are prepared specifically to your instructions, including any names, initials or messages engraved onto the pen.

For this reason, we cannot accept returns or offer refunds for correctly produced personalised products simply because you have changed your mind, selected the wrong option or entered incorrect engraving details.

Please check all personalisation information carefully before completing your purchase.

This exclusion does not apply to faulty, damaged, incorrectly supplied or otherwise non-conforming products. Your statutory rights remain fully protected.

If your item arrives faulty, damaged, incorrectly engraved due to an error on our part, or different from what you ordered, please contact us.

We may ask for your order number, a description of the issue and photographs to help us investigate.

Where BRANWOLD is responsible, we will provide an appropriate remedy, such as a replacement, repair or refund, in accordance with your statutory rights.

You will not be required to pay reasonable return postage costs where the return is due to our error or a fault for which we are responsible.

Change-of-mind returns: For eligible non-personalised products, the customer is responsible for the cost of return postage.

Returns due to our error: Where an item is faulty, damaged, incorrectly supplied or incorrectly personalised due to our mistake, BRANWOLD will cover reasonable return postage costs where a return is required.

We recommend using a tracked postal service for customer-funded returns, as you remain responsible for ensuring that the item reaches us safely.

Once we receive and inspect an eligible return, we will confirm the outcome of your refund request.

Approved refunds will be issued to your original payment method within the applicable legal timeframe.

Where an order is cancelled under your statutory cancellation rights, any original standard delivery charge will also be refunded as required by law.

Please allow additional time for your bank or payment provider to process the refund.

Our 30-day returns policy is offered in addition to your legal rights.

For eligible online purchases, UK consumers generally have a statutory 14-day cancellation period, followed by a further 14 days to return the goods after notifying us of cancellation. Certain products, including genuinely personalised items, are exempt from change-of-mind cancellation rights.

Faulty or misdescribed products may qualify for remedies beyond our 30-day returns period under the Consumer Rights Act 2015.

Nothing in this policy limits or excludes your statutory consumer rights.

Please contact BRANWOLD through our website's Contact Us page and provide your order number, the item you wish to return and the reason for your request.

Our customer service team will guide you through the next steps.

Please do not send items back without first contacting us for the appropriate return instructions.