Can I personalise my BRANWOLD pen?
Yes. Selected BRANWOLD pens can be personalised with a name, initials or a meaningful message using laser engraving.
You can enter your engraving text and choose from the available font styles on the product page.
Can I engrave two lines of text?
Yes. You can engrave up to 2 lines, with a maximum of 35 characters in total across both lines. Spaces and punctuation count as characters; the line break itself does not. Press Enter (or the Enter button) in the personalisation box to start the second line, and the counter below the box shows how many characters you have left.
Please check your spelling, punctuation and capitalisation carefully before placing your order. Your engraving will be produced using the text you submit.
Can I choose a different pen colour?
Yes. Our pens are available in a selection of elegant colours and finishes. Simply choose your preferred option on the product page.
The product photographs will help you identify the colour and finish you are purchasing.
Do your pens come in gift packaging?
BRANWOLD gift sets are designed to create a memorable gifting experience. Each set includes the presentation items specified in its product description, which may include an elegant presentation box, matching gift bag and other accessories.
Please refer to the individual product listing for the exact contents.
How quickly will my order arrive?
We use Evri Next Day Delivery for eligible UK orders, aiming for delivery on the next working day after dispatch.
Delivery times are estimates rather than guarantees. Personalised orders may require additional preparation time before dispatch.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where available so you can follow its delivery progress.
Can I return a non-personalised pen?
Yes. We offer a 30-day return period for eligible non-personalised products.
Items should be returned unused, in their original condition and with their original packaging and accessories.
For change-of-mind returns, the customer is responsible for return postage costs.
Can I return a personalised pen?
As personalised pens are made specifically for you, we cannot accept change-of-mind returns for correctly produced personalised items.
However, if your item arrives faulty, damaged, incorrectly engraved due to our error or not as described, please contact us. Your statutory consumer rights remain unaffected.
What if my order arrives damaged or incorrect?
We are sorry if something is not right. Please contact our customer service team with your order number, a description of the issue and photographs where possible.
If the problem is our responsibility, we will arrange an appropriate solution at no additional cost to you, in accordance with your statutory rights.
Do you deliver outside the United Kingdom?
BRANWOLD serves customers in the UK and USA. Available international delivery destinations, charges and estimated delivery times will be confirmed at checkout.
How can I contact BRANWOLD?
Please use the Contact Us page on our website. Our team will be happy to assist with product enquiries, personalisation, delivery and after-sales support.